Online Mortgage Shoppers' Paths To Purchase

Forrester examined how consumers use top mortgage Web sites and search engines in their search for a mortgage, analyzing the content, tools, and sales channels that lead to the highest conversion rates. What did we find? Traditional lenders like Citi and Washington Mutual have a lot to learn from their online peers when it comes to selling mortgages online. Loan aggregator sites like LendingTree and LowerMyBills.com attract hundreds of thousands of mortgage prospects per month, and direct lenders like Quicken Loans are tops at converting prospects into applicants. Lenders looking to attract and convert more lending prospects should evaluate their use of search engines, offer easy access to rates and fees, and provide selection tools for choosing the right mortgage.

Navigational And Survey Data Uncovers How Prospects Use Web Sites
This is the first document in the "How Consumers Use Financial Sites" series.
by Brad Strothkamp
with Bruce D. Temkin, Peter Hult

This is a document excerptEXECUTIVE SUMMARY